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Access

The CM Care Record is accessed through a system called CareCentric, provided by Graphnet. 

If your organisation can view the CM Care Record (see the Data Visibility Guide), you will access it in one of the following ways: 

  • Either directly through your existing clinical or care system using Single Sign On (SSO), or 

  • Via the Graphnet Shared Care Record Web Portal. A username and password will be supplied to you. Access is requested through your IT Service Desk.

Technical and data issues 

If you are a health or care professional and experience any technical issues when accessing or using the CM Care Record, or if you notice any problems with the information displayed, please contact your organisation’s IT Service Desk in the usual way. They will advise on next steps and escalate the issue where appropriate. 

If you work for one of the following organisations, please contact the CM Care Record Programme Team.

  • Change Grow Live 

  • City Health Care Partnership 

  • St Helens Council 

Training and support

A range of useful support resources, including Frequently Asked Questions (FAQs) are available to support your use of the CM Care Record. 

Information Governance (IG) enquiries 

For further information about how your data is protected and used, please read our Shared Care Record Privacy Notice. 

General enquiries and feedback  

For general enquiries about the CM Care Record and the planned update, please contact the CM Care Record Programme Team. For access enquiries and technical support, please contact your IT Service Desk.