Benefits of the CM Care Record

Right now, each health and social care organisation keeps its own records about the people it supports, and often only professionals within that organisation can see them. This can make it hard for services to work together, leading to delays, repeated questions, and frustration for both you and the professionals involved in your care. 

The CM Care Record will bring this information together to create a single, shared view of your health and care information across Cheshire and Merseyside.  

Authorised professionals who are directly involved in your care will be able to access a central, read-only view of key records held by different health and care services across Cheshire and Merseyside. 

By securely combining essential information from multiple health and care services in one place, the CM Care Record will give professionals a more complete picture of your health and care journey - helping them deliver safer, faster, and more coordinated care, truly improving lives through joined-up care. 

In urgent or emergency situations, having up-to-date information could be lifesaving. Clinicians will be able to make quicker decisions, avoid unnecessary tests, and focus on what matters most: treating you effectively and efficiently. 

Benefits of the CM Care Record 

Safer, more joined-up care 

  • Professionals can see important details such as medications, allergies, test results, and mental health information, helping them treat patients safely, especially in emergencies. 

  • Early identification of staff involved across health and care services supports joined-up working and a more holistic approach to care. 

  • Care teams can be alerted to known risks, improving safety for both patients and care professionals. 

Faster diagnosis and treatment 

  • Up-to-date information enables professionals to make quicker, better-informed decisions. 

  • Having a full history in one place helps avoid delays, reduces duplicate tests, and ensures nothing is missed. 

  • Access to shared data can help reduce waiting times and speed up referral processes. 

A better patient experience 

  • Patients do not need to repeat medical history or personal details at every appointment. 

  • Care teams can tailor support to individual needs. 

  • Having accurate, shared information avoids confusion or misinterpretation of a patient’s situation. 

  • Professionals can identify when patients need to be redirected to other services, preventing unnecessary or inappropriate referrals. 

Improved accuracy and efficiency 

  • Care teams always have the most current information, including contact details and medications, reducing the risk of errors. 

  • Less time spent gathering information or making repeat calls means professionals can focus on clinical care and timely assessments. 

  • Professionals can quickly see whether a patient is receiving care elsewhere, for example after being admitted through A&E, avoiding unnecessary contact and appointments taking place and reducing ‘did not attend' (DNA) rates. 

Smarter care planning 

  • Accurate information at the point of contact helps improve the quality of referrals and the outcomes of enquiries. 

  • Professionals can better plan and manage care based on real-time information, improving efficiency, and avoiding unnecessary costs. 

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